Pluralsighgt.com - Incedent Management Tutorial
English | Size: 385.14 MB (403,848,523 Bytes)Category: Tutorial
In this course, you will learn about the specific goals and objectives, interfaces, and purpose of the Incident Management process, as well as how it is applied in real life. The course uses a case study approach to illustrate the benefits companies have derived through process maturity. This course also covers the basics of how the PDCA cycle can be used to assist in process improvement.
Authored by Lowell Amos
Lowell Amos is a seasoned ITSM professional with 20 years of practical experience. He has focused primarily on ITSM consulting and process improvement. He has spent most of his career either mentoring other professionals, teaching classes, or consulting with clients on implementation of ITSM systems and processes.
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